I took my vehicle to BMW Bolton solely for a diagnostic to identify a fault, and what I experienced was completely unacceptable. Without any warning, explanation, or consent, they stripped down parts of my engine, dismantled components, and then returned the car to me unassembled and undriveable.At no point was I informed that a simple diagnostic would involve taking the engine apart or that the vehicle would not be put back together afterwards. Had I known, I would never have agreed to it. Instead of investigating the issue professionally and transparently, they left my car in a far worse condition than when I handed it over.The lack of communication, lack of consent, and lack of responsibility shown by BMW Bolton has caused significant stress, inconvenience, and additional problems during an already difficult dispute. For a main dealer, this behaviour is shocking and far below the standard you would expect from BMW.I strongly advise others to be extremely cautious when trusting BMW Bolton with their vehicles. My experience has been nothing but frustrating, unprofessional, and deeply disappointing.
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Williams Group offers cars & motorcycles, parts, servicing & Motability at our retailers in Bolton, Liverpool, Manchester, Rochdale & Stockport.
