Where do I even begin with this company? The customer service is appalling, and the owner shows little concern once payment is made. I was sold a vehicle that was advertised as having a complete service history, only to find out later that the last four years of servicing were unaccounted for. The car came with a supposed "full 12 months MOT," which I now suspect to be misleading. It had no advisories listed, yet an independent inspection later uncovered several issues, including worn brakes and discs, a track rod end fault, and anti-roll bar D bushes. When I brought this up with the garage, I was informed that it was at the MOT tester’s "discretion" to note these faults, which is completely unacceptable. I have attempted multiple times to reject the vehicle and return it within the 30 days allowed by the consumer rights act of 2015, due to its faults and lack of satisfactory quality, but each time I encountered dismissive attitudes and laughter over the phone. There is zero willingness to accept responsibility or resolve the issue. How this company remains operational is a mystery to me. A total waste of time — unprofessional, and a genuine letdown.
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