I had the misfortune to have my company DC scheme with this company. When I left the company, I wanted to transfer the money to my SIPP. However, it has proven difficult to do this and so far it has taken four months and the money has still not materialised. When you ring up you have to go through a security procedure twice (first via the computer system (NI No, DOB, Postcode) and then with the telephone operator again) which takes 5 minutes. Then you have to explain the problem to the operator who doesn't have a clue about much of your history. They then put you on hold to go and talk with the admin department. Then they give you an excuse as to why they have moved the transfer on.If you complain you just get a load of waffle back. I don't hold out much hope of ever getting my money - looks like they are going to steal it from me. Pensions ombudsman next.
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