Our Christmas break was unfortunately marred by issues. After concerns from previous reviews, we upgraded to a more expensive lodge, only to find it did not meet expectations. The cleanliness was lacking, with stained bedding and a hot tub that was uncomfortably cool. Attempts to reach out for help went largely unaddressed. Despite some assistance from a staff member, the overall experience was disappointing, and we chose to leave early. The management's response was inadequate, leaving us unsatisfied.
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