willowpastures.co.uk

Avoid like the plague

Firstly I’d like to say if you enjoy noisy construction works, smelling farms and I mean to point you cannot eat or stay in the caravan because the smell is that bad then this is the place for you. As well as this they fail to mention you’ll be chasing flies and wasps round your entire holiday. The first day we arrived to the caravan we opened the doors to let some air in and in came around 30 flies all at once! Followed by numerous wasps. They know they have a fly issue because it is written in the handbook they give you when you arrive. But yet all they provide is fly spray. They do not have the means in place to deal with it. Secondly our caravan we stayed in “9 silver birch way” was absolutely filthy when we got there! There was dust and mucky marks all over. Apparently the carpets get cleaned once a month but as a carpet business owner that carpet hasn’t been cleaned since it’s been down and also doesn’t fit the floor properly. Considering the prices they charge you’d think they could instal correct size carpets and have them cleaned. I felt like I was walking on other peoples dirt the carpet was stale, flat and sticky it was disgusting. Another issue with cleanliness were the vile sinks and toilets. There was other persons toothpaste splatter and poo on the toilets when we arrived! I made the park aware of this and it then took them two days to come and rectify it. So for the first 3 days of our holiday none of us could relax and we felt we had been treat appallingly. They also fail to mention there site is still under construction just as you drive into the park. If I were these owners I wouldn’t put anymore caravans on the site as they clearly struggle to manage and upkeep the ones they have! It’s noisy, dusty and not what you want whilst you are away they also said they had a shop on site. There is no shop at all. The only thing they have is a small selection of over priced stuff in their office. 5p for a tiny sugar sachet. Ridic! Another issue if you have a cabin with a hot tub be expected to be told you can’t use it for an hour after the maintenance guy has been. If you work this out over the week that’s 7 hours in total lost time which is a joke considering you pay for that pleasure of the hot tub. You cannot spend your entire days on the park as there’s nothing to do. There is a pub across from the park with a park for children however you can’t sit and watch them as it’s further away from the outdoor pub seating area and the cost of that pub is through the roof as well. I don’t know where they get their prices from. The manager and the owner Tracy and Emily give off mean girl vibes. Emily can’t admit the faults and issues when you complain about them and Tracy is just spiteful. Both rude and not helpful at all. You would feel uncomfortable talking to either of them because they would answer back in such negative ways purely because they couldn’t accept someone did not like their below average holiday park. Emily offered to refund us only £100 pounds which looks like a common thing reading other reviews where residents haven’t been happy. They also fail to mention Monday you’ll be left with no water pressure leaving you unable to shower! Or do anything which involves water. They blamed it on refilling hot tubs. Again this isn’t mentioned in the advertisement is it!!! I would never ever ever come to this holiday park again. We were left feeling so uncomfortable the entire holiday and we left a day early because we just couldn’t hack the last night. If you have children and thinking of bringing them here this is not the place. I wouldn’t even say this is the place for adults to come. It is a caravan park advertised as lodges. Other negatives Uncomfy bedsRock hard pillowsStained vinylStained bedding Hair on beds which wasn’t oursSmall showersBroken shower in en-suite

Date of experience: Aug 28, 2022