The pity is that the food itself seems good and our dog enjoyed it. The problem is the packaging - on one occasion two of the packs had 'blown' and had expanded about to leak, so were dumped. The next delivery revealed a wet and greasy mess in the box affecting 3 sachets of food which had burst/leaked and were discarded and which ooozed gravy over the countertop and floor. Writing to advise by email, I did get a reply - 3 days later - which was in my view slow. A refund was indeed offered but now looking at feedback I can see that delivery arrangement difficulties and spoiled goods are not uncommon so I have cancelled my order. It is a shame as its a good product, let down by courier delivery and quite lethargic customer service. Certainly not a cheaper option either.
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