I booked a mobile fitting via Asda tyres for Friday 13th Feb. Having had no communication from Wiltshire tyres by 5pm the day before my appointment and needing to drive in excess of 200miles on the forthcoming Monday I was becoming concerned so put in a call. During a brief phone conversation with a staff member I was told their vehicle had broken down and at the time it was unclear if the repairs would be completed before my appointment. I was then asked if I could reschedule for the following week which obviously wasn’t suitable so I agreed to take my vehicle to their Wootten Bassett workshop as a worst case scenario. I was told I’d be contacted at 9am the next day to confirm what’s happening which frustratingly didn’t happen. The next day at 9:40am a technician arrived unannounced waking up a family member in the process. Having been explained the situation he was extremely apologetic and from what I’ve seen on doorbell footage somewhat embarrassed by the whole situation. He then proceeded to complete the works in approx 40mins and that was that. When I returned home from work later that day and inspected the works I discovered both alloy wheels have been damaged during the fitting process. Fortunately photos were taken before I left that morning showing no damage to either wheel prior to being worked on. Had I been made aware of an arrival time I could’ve challenged the technician in person. I’ve since complained to Wiltshire tyres via email about the lack of communication, damaged caused and attached photos to support my claims I’m still awaiting a response. Having read various positive reviews about Wiltshire tyres I’m assuming this is just a one of thing however I would still advise anyone who takes pride in their vehicles appearance to air on the side of caution given my experience.
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