Most definitely in two minds while writing this review. I had done a check over of my Vehicle and diagnosed a few issues; most of which I was capable of doing but admittedly didn’t really want to do. I took my car in on Monday for a Brake & Exhaust Check; although I had a diagnosed a Exhaust Leak I was told the exhaust was fine and has no issues. Had the car MOT’d today and it received a Advisory for ‘Exhaust has minor leak of exhaust gases Rear’. So this was missed on the check; even though I asked them to check for this exact fault.Then we get onto the Rear Brakes.. Hand Brake was at the top of its travel and I’d only had time to check the NSR Shoes so asked if they could check the brakes as well. Was informed that the shoes on the OSR required replacing, as well as the OSR Wheel Bearing. Completed the OSR Wheel Bearing myself but was running short on time around work to complete the Brake Shoe Replacement. Went in on Thursday, and was extremely grateful that they replaced these for me. Today on its MOT - ‘Parking Brake lever has excessive movement indicating incorrect adjustment’ & ‘Brakes imbalanced across an axle rear’ - Both of which are directly linked to the work completed at this Garage. Called them this morning and asked to speak to the Mechanic. Explained that the Vehicle had Failed on the work they completed the day prior to dropping it off for its MOT and the fact the Hand brake was still at the top of its travel when collected and that I had tested it after collection and it rolled backwards with the handbrake on; Rear shoes do need time to bed in and gave the garage the benefit of the doubt. Plus I was due to drop it off at a different garage the next day for its MOT. I asked for him to explain what work he had done; so I’m not going in blind trying to fix the work they did incorrectly. I was repeatedly told that the work completed was correct and no explanation given for the MOT failure. I was then told to bring it in so they could have a look. Funnily enough, they had the car on the Ramp for a good 30 Minutes and this time to handbrake was not at the top of its travel when returned. I was told they re-did the adjustment and that it’s common to need to re-adjust again after shoes are fitted. Which is correct, however this is due to the shoe lining wearing over time and the shoes needing to bed in. This has nothing to do with the fact the handbrake was adjusted incorrectly and the fact that there was a imbalance of the axle adjustment. The fact is they completed the job incorrectly - The MOT failure states that exactly.I was impressed with there MOT Tech, he found the time to test the Brakes on the Roller for me after they have redone the work today to confirm the work had been completed correctly this time and that it was at readings for a MOT Pass. I personally wouldn’t recommend them, or return there in the future. They returned my car to me with major defects following the work they completed and caused 2 x Major Defects on a MOT Failure. Not offered a apology, just excuses. Wasn’t offered a refund..Thankfully, after their second attempt it did pass the MOT however had a break squeal, even when not breaking everyday since 🤦🏻♀️
Claim your business profile now and gain access to all features and respond to customer reviews.
