I am writing this review to express my dissatisfaction with the service I received during my recent MOT at this garage. Just FYI: I have given them enough time to do something about it, trying to get in touch via emails - no response...I delivered my car in perfect condition, but when I collected it, I found that my bonnet does not shut anymore. Despite this, my car passed the MOT and was returned to me in an unsafe condition. If I had driven on the motorway, this could have resulted in a serious accident.On my way home from the garage - after they PASSED the MOT, a warning light indicated that my bonnet was open. Assuming it had been left unlatched, I stopped to close it but found that it would not shut properly. I contacted the reception and was advised to return to the garage.Upon my return, the mechanic who conducted the MOT stated, "My job was to open the bonnet and close it, and I did just that, and it closed for me perfectly fine" and mentioned he didn't have time to address the issue further. When I spoke to Paul at the reception, he claimed the damage was coincidental and not the garage’s responsibility. I was then quoted a high repair cost of £377, which was described to me as a discounted price. When I expressed my dissatisfaction with the quote, he suggested he could charge the full price if I preferred. - RUDE!I left the garage with a damaged bonnet catch and cable (according to description they gave me, after they had a little look in the parking lot), despite having passed the MOT, which I believe should render the vehicle unroadworthy. Later, I spoke with Kieran on the phone, who reiterated the claim of coincidence, which seemed rehearsed.I have contacted the DVSA to report this incident, as I believe the garage is liable for the damage as THEY caused it. I brought my car to them in good working order and left with significant damage that compromises its safety.Despite the fact that they quoted me a rather high price of £377 to rectify an issue that they had caused, I sought a second opinion from another garage, which was able to resolve the problem for a significantly lower cost.
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