I wanted to make a purchase but customer service doesn't exist. I tried to contact them on the website livechat and they didn't reply. Texted on telegram as they asked and didn't reply. It's been 24hours that i'm waiting and i think i will buy somewhere else.
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⛔ **IMPORTANT INFORMATION!**. This message is essential for transparency, cannot be removed without our explicit consent, and must remain publicly accessible on the Trustpilot platform to all users. We believe that factual and truthful information should be readily available to all Trustpilot users, in line with the principles of transparency and fairness repeatedly emphasized by the platform's management. Unfortunately, we are forced to share this here because we have no other technical way to share this information with Trustpilot users.
📢11-01-2025 We noticed that another review written by our real customer was deleted, the review had 4 stars.
📢 WE HAVE ENCOUNTERED INSTANCES WHERE POSITIVE REVIEWS — POSTED BY OUR GENUINE CUSTOMERS — HAVE BEEN REMOVED FROM OUR TRUSTPILOT PROFILE. THIS HAD A SERIOUS IMPACT ON THE TRUSTPILOT RATING. IT IS IMPORTANT TO NOTE THAT THESE ARE REVIEWS FROM REAL CUSTOMERS, NOT JUST WEBSITE VISITORS. THIS SITUATION RAISES CONCERNS FOR BOTH OUR TEAM AND OUR USERS.
📌 For example, a recent 5-star review from a customer, Marian Alexandru Stinga, was taken down by Trustpilot. In his review, our customer stated: “I ordered the VPS 2 Bronze - Windows Service. It was activated in a maximum of 15 minutes with all the details provided. After some tests, I needed the support team, and I used live chat. I can say that I needed it three times, and each time they were prompt and provided solutions to my needs.”
Stripe transaction ID (txn_3QXovtFzgPmmPA7V1rt0iqKw) is confirming the authenticity of the review and reflects a genuine customer experience.
A real customer review was removed with the wording “This review is no longer available. There can be several reasons for this, read more here.”
📌 Other 5-star positive reviews were removed in a similar manner.
📌 In contrast, one-star reviews — potentially submitted without proper verification — remain visible, even when the reviewers do not respond to Trustpilot requests to provide further information. These instances can be viewed on this page.
📌 This double standard harms Trustpilot reputation and raises a lot of questions about the methods of content moderation on the platform.
📌 We have been also contacted by cybercriminals attempting to extort money from us, claiming they will write negative reviews about our company on Trustpilot unless we pay them. According to Google search , other businesses have reported similar incidents, highlighting a growing problem. Unfortunately, this is a direct consequence of Trustpilot's current policies, which allow anyone to post negative reviews without thorough fact-checking or proper verification. This creates an environment where dishonest actors can exploit the system, leaving businesses vulnerable to blackmail.
📌 We are sharing these facts in the hope that our current and future customers gain a clear understanding of the situation and can form their own judgments accordingly. We remain committed to transparency, fairness, and the highest standard of service. If you have any questions, please do not hesitate to contact us directly.
P.S. We sincerely hope that Trustpilot's management will find the time to engage with us and address this situation constructively, ensuring that each case is thoroughly investigated. We also urge the implementation of measures that uphold the Trustpilot platform’s commitment to fairness, transparency, and integrity.
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