Terrible customer service here. When issues are brought to management attention, they are met with a poor customer service attitude and indifference. This rests on the shoulders of the store manager, Wendy, who not only tolerates this attitude from her employees, but leads by example as an example of how to not handle customers.
No smile, and no introduction.
Just an expression of a nasty attitude on her face. Her assistant manager acts exactly the same way, which is how I ended up speaking with her. Absolute F in customer service for both, with no exaggeration. Wendy will stare at you and say absolutely nothing when issues are brought to her attention, then lie to you and say how she is sorry about your problem without the slightest furrowing of the brow. Professional lie detectors abhor this two-faced behavior. Nasty attitudes coated with false apologies permeate the employees and management, complete with blame-shifting and outright abusive behavior towards customers. You will not be treated with respect here. This store desperately needs new management. This is the lowest customer service score I have ever seen, and I have prepared professional QSC reports for marketing for over 20 years.
Lines for regular checkout are not reasonable, and the store staff will get nasty with you if you have a couple items over 15 in self checkout, even with many check stands open. Staff run checkouts can be over 30 minutes long on a regular basis. Management blames their customers for the issues they cause themselves, and escalate issues with their customers rather than de-escalate them. You will not feel welcome or a valued customer dealing with a management staff that acts this unprofessional when interacting with reasonable patrons.
Shame on you winco management. You are a shining example of what not to do. From reading the other reviews here, it is clear you have a repeating customer service failure regarding your employees having a nasty attitude with customers, particularly in self checkout, and allow this to continue on a regular basis despite you being notified multiple times. Since management is engaging in this same behavior themselves, the cause of the customer service failure is far from being a mystery.
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WinCo Foods, Inc. is a privately held, majority employee-owned American supermarket chain based in Boise, Idaho with retail stores in Arizona, California, Idaho, Montana, Nevada, Oklahoma, Oregon, Texas, Utah, and Washington.
