I received a waxed amaryllis bulb, but the wax was broken. I contacted the company and spent 45 minutes arranging a replacement. The representative promised to expedite the order for delivery before Christmas (3 to 5 days). However, it arrived on December 31st, and once again, it was broken (the box was intact, indicating they sent a damaged item). Avoid this company due to poor quality and customer service. If you promise a replacement, ensure it's sent on time and is of acceptable quality. The principle should be to under-promise and over-deliver, not the opposite.
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