Review Time
My mother contacted the service to order items for Christmas and was assured that if she paid $70 for expedited shipping, they would arrive before the holiday. However, the package was delivered on 1/2/26. We've emailed, called, and are now on hold for 45 minutes trying to get someone to send a return authorization immediately instead of waiting another 24-48 hours for a return code.
My mother reached out to order items for the holiday season. They guaranteed that if she paid $70 for expedited shipping, the package would arrive before Christmas. Unfortunately, it was delivered on 1/2/26. We've tried emailing and calling, and are now on hold for 45 minutes just to obtain a return authorization immediately rather than wait another 24-48 hours for a return code.
My experience with this company has been disappointing. They offer a discount code but don't apply it. When I inquire, I'm told the discount reflects the catalog price. Additionally, they impose a mandatory insurance charge, which is unique among companies. This feels like a deceptive way to increase costs.
My husband gifted me a White Amaryllis Garden for Christmas. It arrived on December 4, and I promptly watered it and placed it in a sunny spot. Now, on December 30th, it looks very sad. Only 1 of 10 Star of Bethlehem bloomed, and 5 of 8 tulips are struggling to open. The Amaryllis is progressing slowly, and I rate this experience a 2 based solely on my high expectations for the Amaryllis. It's a disappointing basket, and I won't order another.
I received a waxed amaryllis bulb, but the wax was broken. I contacted the company and spent 45 minutes arranging a replacement. The representative promised to expedite the order for delivery before Christmas (3 to 5 days). However, it arrived on December 31st, and once again, it was broken (the box was intact, indicating they sent a damaged item). Avoid this company due to poor quality and customer service. If you promise a replacement, ensure it's sent on time and is of acceptable quality. The principle should be to under-promise and over-deliver, not the opposite.
There have been incorrect billing amounts and double charges that resulted in pending transactions on bank accounts and credit cards. I'm very disappointed with the merchandise. After spending over $60 on a hanging LED paper star, it turned out to be of poor quality. Now, I need to figure out how to return it.
I have placed orders on two separate occasions with this company, and both items arrived late. The first was a hummingbird feeder intended as a Christmas gift, which arrived in February with no communication from the company, despite being ordered in November. The second item, a witch for Halloween ordered in July, arrived two days after the holiday. Their customer service is terrible, and I now discard their catalog without opening it.
This company has recently changed ownership, leading to increased shipping costs, now ranging from $20 to $25. They also impose a mandatory $5 insurance fee on all orders. Additionally, the sales tax charged is incorrect and inflated. Taxes should reflect the destination location, which for me is 5.9% on items and shipping. However, I notice charges around 9-10%. This results in additional costs on every purchase.
I placed an order in March that was supposed to arrive by mid-May. Now it's the end of June, and the customer service is just a recorded message telling me to be patient before hanging up. I've tried every available communication method with no response. It's unfortunate because I would have loved some of their products, but I can't deal with this company anymore!
The service provided was absolutely terrible. I will never order from this company again, and if my mother requests a gift from them, I’ll have to refuse. I ordered three items as gifts, all listed as 'in stock online'. One item was delivered on time, while another arrived three weeks late and damaged. The third item has still not shipped after three months and was marked as 'delivered'. I never received notification about its cancellation or stock status. I've called customer service four times seeking clarity and just want a refund at this point. They claim they can't refund the damaged item since it was delivered weeks after ordering. I strongly advise against spending money with them.
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