Ordered an item (metal reading dragon sculpture) on May 28 with an estimated ship day of July 2. On June 18 I got an email from Plow And Hearth that my order would be delayed until July 9. Around the first of July, I was notified my credit card had been compromised in a data breach, and I had to get a new card number. I called Wind and Weather on July 7 to change the credit card number on my order so that it would not be denied when it shipped. I learned then that the ship date on my order had changed again, to August 6, and the website was showing new orders wouldn't ship until mid September, BUT I was told that I would not "lose my place in line."On July 8 I got a cancellation notice from Wind and Weather for the original order. On July 14, I got an email from Plow And Hearth that the new ship date would be Sept. 17. I could not find the order status online anymore.When I emailed to ask about the new date change, they replied that since I had to cancel due to a payment issue, the new order did not keep the old delivery date and I that I was told incorrect information over the phone. They also told me that "phone orders" (which my order now is because of the credit card change) do not show the status on their website. Even though I have an order number, Order Inquiry does not return any information.The item on their website no longer gives an estimated ship date, so I really have no idea if I'll ever get the item I order or not. My wife and daughter still want it, or I would have cancelled just on general principle.
Claim your business profile now and gain access to all features and respond to customer reviews.
