We had all of our windows replaced a couple of years ago and have had nothing but problems with them since. Several of the windows were making a cracking sound so I contacted their office in Calgary and notified them about the problem, at first they denied it and said that all windows make that sound after being installed. Finally after numerous calls they agreed to come and fix one of the windows located right beside my bed, they sent the same installer Alex L. that had originally installed all of the windows to replace the window last year, I wish that I would have never allowed them to come back in to my home, the window that they replaced has been making the same annoying cracking sound as well as all of the other problem windows, Tanya called and said that she had spoken to the manufacturer and they had agreed to fix all of the problem windows only if I would agree to remove my review from google. After very little thought I decided to refuse removing my review because why would I allow them to return if the one window they attempted to repair is still making the noise and was not fixed ? Also I am writing this review to warn people about this company, they offer 50% off of installation and bait people with the government tax free loan, let me assure you that they do not stand behind their product so please don’t be fooled.
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