Steer clear of this company! Their sales team is incredibly misleading, and this has been the worst experience ever. We had our windows installed at the beginning of October 2025, and they completely misrepresented the product. I truly dislike these windows! In fact, 'dislike' doesn't even capture my frustration. We're facing multiple issues, such as paint bubbling off right from the installation date and an incorrect window color; we chose a dark grey, but the frames look patchy with white showing through. The new patio door doesn't lock properly, and the screen came off immediately. The quality feels so poor that I'm afraid it will break just by touching it. Whenever we open the windows, it looks ridiculous from the outside, like a bad joke! I would rather have my old, 40-year-old windows back than deal with this nightmare. The customer service has been a source of immense stress; they seem indifferent and only interested in getting paid. We've had to chase them repeatedly, and they continue to dismiss our concerns. It’s been months of frustration with no attempt to resolve anything. The technician who finally came to assess the issues simply suggested we 'don't open our windows'! It's disheartening that they believe they can escape responsibility. No one has reached out to discuss a resolution. Please, do not choose this company. If you encounter any issues, you cannot rely on their support. It’s better to find a company that will actually stand by their product. They are nothing but bullies! As for today's separate issue, our new windows are leaking! During freezing rain, we found a puddle inside the frame—what a disaster! This never happened with my old windows. It's only been two months since installation, and it's heartbreaking to see such poor quality and how they take advantage of people.
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