In October of 2024, I signed a service order with Window World of Muncie for new windows, patio door, and siding (small add on room that required ordering only 5 boxes of siding). My windows were installed February 6, 2025. The windows were installed quickly, and the workers were friendly. I knew my siding would not be installed until the weather was warmer. On Monday, March 31 I called to check on the status. No answere at the office. I called again on April 21 and was told someone would call me back. On April 22, Jeff the manager, called me back and told me I was second on the list when they start installing. I called to check again on May 12, again someone would call me back. On May 13, I was told the siding was ordered the week before. On June 4, someone came to measure the area where the siding was to be installed but could not give me a timeline and suggested I call the store. So I called the store and was told someone would call me back at the end of the week, beginning of next week with a date. Who knew that calendar days go from June 4 to June 17 and I would be the one calling again. Where I was informed by the installer my order had been misplaced and he had just ordered the product a week before (again) and it would take about 3-4 weeks to come in. On July 21 (almost 5 weeks from the last call) I called to check again, feeling my patience had been lost. I was told they could not find my order in the system, and someone would call me back. Two more calls on my behalf with promises of someone calling right away. Finally, 40 minutes after my last call, Jeff the manager calls me to say I am on the calendar for two weeks. No day, date, time. No apologies for the delay. When I expressed my frustration, he stated, "I am sorry you feel that way and we would be happy to refund your deposit if you want to cancel." Sounds to me like he does not want my business. I received a refund but no sincere apology or words of accountability on Window Worlds behalf. The kicker, when they came to wrap the windows where my siding was to be installed, the installers left the gate open, and my dogs got out. Other than the window installation, this company did not do right. Window World of Indianapolis was to do the siding. Jeff, the manager, is a joke and a liar.
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Sells vinyl siding, windows, and garage doors from locations across the US. Includes product details, store locator, and company profile.
