Review Time
Window World gets 5-star rating for their price and professionalism. I got my 11 windows (whole house) and a sliding door on my deck replaced in Bristow VA. From beginning Henry Valle, Sr. design consultant, helped me decide on the best windows and their price was unmatched, I had 5 other quotes.
Guys, in DC metro region, try to get Elmer Barillas and his crew to install your windows. He and his crew were right on time at work, 15 minutes early and he finished right when he told the work will complete. He is the best, he explained complete process before starting the work. The neatness in his working style is appreciated, by the book.
My new windows look good and feel good and I will enjoy these for years to come.
Window World gets 5-star rating for their price and professionalism. I got my 11 windows (whole house) and a sliding door on my deck replaced in Bristow VA. From beginning Henry Valle, Sr. design consultant, helped me decide on the best windows and their price was unmatched, I had 5 other quotes.Guys, in DC metro region, try to get Elmer Barillas and his crew to install your windows. He and his crew were right on time at work, 15 minutes early and he finished right when he told the work will complete. He is the best, he explained complete process before starting the work. The neatness in his working style is appreciated, by the book.My new windows look good and feel good and I will enjoy these for years to come.
I have been looking for new windows for my home. I called Window World and their staff was friendly, resourceful & helpful. Then Chris Woods drove all the way down to my home (mind you 2 hours away!) and was so knowledgeable, friendly, professional, and presented me with so much helpful information that I felt I had found my windows, finally! I can't even begin to tell you how happy about this purchase thanks to Chris! If you are thinking about windows and/or doors give Chris Woods at Window World a call~you will be so glad you did!
Our experience overall with Window World was wonderful from the first visit with Sylwester on October 2, 2025 to the installation by Elvis and his brother on December 26, 2025 EXCEPT for one issue. When Elvis & his brother came to install our windows on December 2, 2025( after we removed all the curtains, shades, accessories etc.) it was discovered that ALL our windows were measured incorrectly and had to be reordered which took another 2 weeks and our installers weren't available until December 26th. We didn't feel like putting everything back up for another 2-3 weeks and then take it all down again, it was an annoyance and aggravating to have no curtains or shades for all that time. When Elvis and his brother were finished installing our windows ( they were unbelievable -cleaned up every day, polite, took pride in their work , and explained everything they were doing, we can't say enough good things about them)- they are credit to Window World. Our one issue was we contacted Tom to ask him if anything could be done in regards to the incorrect measuring, the aggravation we had to go through and annoyance of no window dressings the extra 3 plus weeks- maybe a small savings on our order (5%-10%) off. Tom said he would have to get in touch with Corporate to see if anything can be done. Well it has been almost 2 weeks and no call back from Tom. You would think that the largest window replacement company in the U.S. with sales probably in the hundreds of millions would want to do right by their customer, what's $500-$1000 to a corporation that size- I guess we know the answer to that question now.Joe & Nancy
I had new windows installed at my home on December 24, 2025, and I am writing to formally express my dissatisfaction with the service I received from Window World.First, I was not informed until after the installation was completed that one of the windows installed was not the window I ordered or paid for. At no point during the installation was I made aware that an incorrect window had been delivered or installed.Second, I am requesting clarification on your internal procedures. Do Window World windows have identifying style numbers or stickers? If so, are installers required to verify that the correct products are loaded onto the truck before leaving the warehouse and before installation? It is difficult to understand how a completely incorrect window—one that was apparently sitting in the warehouse—was installed at my home.During the installation, a manager named Dave arrived and stated that he was there to ensure everything was correct and running smoothly. Despite this, he left my home knowing that the wrong window had been installed and did not disclose this information to me. His exact words to me were that “everything looks good” and that I should contact him if I had any questions or concerns. At no point did he inform me that I had received a window I did not order.I completed full payment on the day of installation, prior to the installers leaving my home. Due to the holiday, I planned to contact Window World on December 29, 2025 to address the issue. Before I had the opportunity to do so, Dave contacted me and left a voicemail regarding an outstanding balance. Had he done his due diligence and reviewed the account, he would have known the balance had already been paid in full. Not once in that voicemail did he acknowledge or disclose that Window World had installed the wrong window.On December 29, 2025, I spoke with Candace, a manager. During this conversation, she initially attempted to minimize the situation until it became clear that I had, in fact, received an incorrect window. I then requested to speak with the Regional Manager, Eric, immediately. Holiday or not, if he was unavailable, I requested to speak with whoever was acting in his place.As of now, I am still waiting to hear from a Regional Manager. I expect the same urgency and responsiveness from Window World in resolving this issue as was shown when contacting me regarding payment—payment that was already made in full on the day of installation.This experience has been extremely unprofessional, misleading, and unacceptable. Until this matter is resolved promptly and appropriately, I cannot recommend Window World. Buyers should be aware that unless they have time and money to waste, they may want to reconsider doing business with your company.I am requesting immediate contact from a Regional Manager to address this matter and provide a resolution.
The crew was courteous, professional, and expeditious with its installation. The crew left the work area as clean as the found it. The actual windows were finished with perfect sealant by the crew. This was the very best experience I have had with a contractor. The windows themselves create a perfect sonic barrier in my urban home not far from railroad traffic, the look amazing and were installed with artisan attention to detail. And my salesman Jay Robins went out of his way to make sure my concerns were met. I will be going to window world next for security doors.
I bought from Window World In Elizabethtown, Kentucky in October of 2025. They were installed yesterday, I couldn’t be more pleased. The sales rep, Ray Jennings, was exceptional and did a wonderful job of explaining all the options available. He was never pushy or aggressive, just kind and respectful. The installers, Anthony, David and Austin were just great. They weren’t at all disruptive, and very polite.Of course the process was often noisy, that can’t be helped when using power tools, but the cleaned up after themselves.I recommend Window World of Elizabethtown to those needing replacement windows, they may not be the cheapest, but you get what you pay for.Kenneth Osborne. 10/29/205
I purchased my home nearly 11 years ago and the warranty from the previous owners transferred over. Window World has been incredible to work with - efficient, timely, professional - the whole team has been a pleasure to work with. Highly recommend!
I was helping my aunt with the sale of her condo and I needed to obtain a duplicate permit (5 years after the fact!) . I called Window World and had the pleasure of dealing with Dawn Miller. She told me what had to be done, where I had to go and then she closed out the permit for me. Throughout it all, Dawn was kind, professional and a pleasure to deal with!
In October of 2024, I signed a service order with Window World of Muncie for new windows, patio door, and siding (small add on room that required ordering only 5 boxes of siding). My windows were installed February 6, 2025. The windows were installed quickly, and the workers were friendly. I knew my siding would not be installed until the weather was warmer. On Monday, March 31 I called to check on the status. No answere at the office. I called again on April 21 and was told someone would call me back. On April 22, Jeff the manager, called me back and told me I was second on the list when they start installing. I called to check again on May 12, again someone would call me back. On May 13, I was told the siding was ordered the week before. On June 4, someone came to measure the area where the siding was to be installed but could not give me a timeline and suggested I call the store. So I called the store and was told someone would call me back at the end of the week, beginning of next week with a date. Who knew that calendar days go from June 4 to June 17 and I would be the one calling again. Where I was informed by the installer my order had been misplaced and he had just ordered the product a week before (again) and it would take about 3-4 weeks to come in. On July 21 (almost 5 weeks from the last call) I called to check again, feeling my patience had been lost. I was told they could not find my order in the system, and someone would call me back. Two more calls on my behalf with promises of someone calling right away. Finally, 40 minutes after my last call, Jeff the manager calls me to say I am on the calendar for two weeks. No day, date, time. No apologies for the delay. When I expressed my frustration, he stated, "I am sorry you feel that way and we would be happy to refund your deposit if you want to cancel." Sounds to me like he does not want my business. I received a refund but no sincere apology or words of accountability on Window Worlds behalf. The kicker, when they came to wrap the windows where my siding was to be installed, the installers left the gate open, and my dogs got out. Other than the window installation, this company did not do right. Window World of Indianapolis was to do the siding. Jeff, the manager, is a joke and a liar.
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