I initially ordered 11 windows and two sliding doors from Window World of Volusia, FL in December of 2021. In February of 2022 I ordered an additional 10 windows as well as a new front door with sidelights. The total contract was just under $42,000. Fast forward to Q3 2022 and the work was still incomplete. I am not going to take the time to detail the dozens of contact attempts over twelve months. November, December 2022 and January 2023 the installations failed building inspections. Repeated calls (27 in total) to the local office in Ormond Beach, FL went unanswered. I visited their office in person and was assured someone would call me. No call. I visited their office again and the front desk person tried her best to get me answers while I waited. Ended up speaking with a troubleshooter who also came to my home to inspect. Great lip service, no action. Repeated calls to the corporate offices (for Florida) in Orlando were fruitless. Finally reached out to the CEO of Window World in North Carolina; no reply for almost a month. After three or four email exchanges and the same in phone conversations with the CEO of Window World of Florida (a franchise btw) more lip service. I finally chose to withhold the last $7k payment (which I openly communicated in advance) and they promptly filed a lien against me and my home. Two months later and following the failed inspections I chose to pay the balance in full (on advice of my attorneys) and they failed the third inspection. I am hiring another contractor to finish the final minor items so I can move on with life. You are strongly encouraged to not do business with this company. Again, buyer beware.
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Sells vinyl siding, windows, and garage doors from locations across the US. Includes product details, store locator, and company profile.
