windowworld.com

No Communication or Customer Service Skills

May 2022 – Reached out to Window World for a free in-home estimate. Decided to purchase our windows and doors with Window World. We put in an order for 12 windows and 2 doors all hurricane rated, totaling $25,440. October 13th – Received a call from Window World Scheduling Department want to set up a day for the window installation as our windows had arrived. I was asked if Monday October 31st would be good. I said yes and was given an appointment time between 9am – 11am that the installers would arrive. October 31st – The window of time given to us for the arrival of the installers came and went. At 11:08am I called Window World of Orlando and spoke with Jasmine. I told her that the installers had not arrived and asked when will they be here. She said she would send a message to them and they would call me back shortly to tell me when they would be arriving at my house for the installation. At 11:49 am when no one had called me back, I again called Window World of Orlando, this time I got Elijah on the phone. I told him about my conversation with Jasmine and the fact that the installers had not called me back. He said that it would have to be marked as a no show and my appointment rescheduled. At this point I am about to blow my fuse. He could not reschedule me I would have to wait for the Scheduling Department to call to do this. About ten minutes later the installers called to say they ran over at another job and were on their way to my home to do the installation. They arrived close to 1pm at my house over 2 hours after the latest time for my appointment. By the time they were done with our installation it was 1:30 am Tuesday morning. They said that had driven in from Tampa which is on the other side of Florida to do this job.November 1st – Due to the late hours that this installation ran into my husband and I did not notice the issues we were to find the following day after the installation. I called Window World of Orlando about the issue. They said someone would be in touch with me. No one called.November 10th – Called Window World of Orlando again about missing keeper and windows not functioning correctly. Spoke with Frank who would look into it and call me back before the end of the week. He did not.November 14th – Called Frank at Window World of Orlando, he had not spoken to anyone about the issues. Does not know when windows will be fixed.November 17th – Got a call from Window World of Orlando, someone will be at our house on Tuesday November 22nd between 9am and 11am to fix the issues with the windows.November 21st – Worker from Window World of Orlando, just showed up at my home to do window repairs just as I am getting ready to run some errands. He was told by the Orlando office to come out. Called the Orlando office, no one answered. Left a message asking for them to return my call. They did not.November 28th – Jose from Window World of Orlando came to my house after 5pm wanting to do the final inspection on the windows and doors. I told him he could not as the windows and doors failed inspection and we were waiting for a second inspection date. He told me that someone in the Orlando Window World office told him to come out to my home to do this. December 1st – Window World of Orlando called at 8:13 am to set up a time for the County Inspector to come back out to reinspect the windows and doors. I told them that Jose had been out on Monday of this very week and had me sign a paper for the time and date. They said they never got it so we needed to schedule a new one. December 9th – Called Window World of Orlando to set up date and time for finishing touches on windows since they passed inspection. Got voicemail left message. No one called back. December 14th – Missed a call from Kevin at Window World of Orlando by 1 minute. Called back the Window World of Orlando’s office, was put over to Kevin’s voicemail but was not able to leave message as voicemail box was full. Tried several other times but Kevin never picked up his phone.December 15th – Called Window World of Orlando to speak with Kevin. Was told Kevin is a manager and had just gone into a meeting. Left a message for him to call me back. He never did. December 19th – Called Window World of Orlando to speak with Kevin, got his voicemail and a message he was out of town until December 20th due to a family emergency. I called back and got Jasmine, She told me the scheduling department is down to one person due to everyone going home sick. The person in scheduling would call me back that day. She did not.December 20th – Called Window World Corporate. Spoke to Rebecca who took my complaint.December 21st – Received a call from Zack at Window World of Orlando. They had received my complaint. I went over with him what the issues were and the fact that his company has a problem with communication within as well as with its customers. He said he would call back by end of week. He did not

Date of experience: Dec 21, 2022