We experienced some weather and my modem got fried during a power outage. Called support to get a new one , they scheduled a technician to come out the following Monday.(this was a thurs). That got cancelled due to a widespread internet outage, called back and supposedly had another appointment but never got a confirmation. Called back again and no service ticket was entered, this time the guy hung up. Tried again, they said they ordered me a modem. Should arrive Monday. Never came, again… they said Tuesday. No modem. Called back, transferred four times. Modem never was shipped so they say I’ll get a technician out. Transferred to a guy who tries to order me a modem again … I’ve been out of internet for a week no idea how to get help or escalate and I finally cancelled my service because how can a technician support department be this bad and this confused and no one be able to escalate me to get a resolution. Terrible terrible customer service.
Claim your business profile now and gain access to all features and respond to customer reviews.
Kinetic is a leading, insurgent, high-speed residential and business fiber internet service provider. It provides affordable, reliable fiber internet to homes and businesses in 18 states across 7 regions from New York to New Mexico. Kinetic focuses on providing fiber broadband to people in underserved and unserved rural communities — essentially people in communities most providers skip over.See more