I paid extra for a basket to be delivered on January 9th for my sister’s birthday, but received an email late on the 8th saying it was rescheduled to a later date. This date was originally within the free delivery timeframe when I placed the order. I was traveling on the 9th, and when I tried to contact customer service, they were closed for the weekend. I have two emails: one confirming the January 9th delivery date I paid extra for and another from the 8th changing it without my consent. I am extremely disappointed and frustrated that this service ruined my sister’s 75th birthday and left me feeling cheated.
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