As the head of customer service, I hope you can contact me directly to address my ongoing problems. I purchased three units and encountered humidity issues almost right away. Despite reaching out multiple times for recalibration instructions, nothing has worked. A technician initiated a service order to replace the controller board and sensor cable, but even after these replacements, the issue persists. I've made at least five calls to the support team, and while I was told that the units would be replaced, management has yet to follow up. The wait times for phone support are excruciating, often exceeding an hour. These units are marketed as top-tier products, yet I'm left with over 400 bottles affected by mold and damaged labels. I've tried to remain patient, but I'm desperate for a resolution or to simply return these units.
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