wineenthusiast.com

3.1
3.1 Based on 231 reviews

We bring wine to life! Wine Enthusiast is the ultimate source of innovation and information around wine. Our mission is to facilitate delicious moments around the wine lifestyle. WineEnthusiast.com is the premiere online destination for wine storage, furn...

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Average Rating

3.1

/
5

231 Reviews

5 Star
47%
4 Star
4%
3 Star
3%
2 Star
2%
1 Star
45%

All Reviews

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Review Time

Esty Brooks
Simple ordering, timely delivery, and excellent value

The ordering process was straightforward, the product arrived as scheduled, and the price felt very reasonable for what we received. We purchased a dual zone wine fridge, and it functions exactly as promised. After comparing options, this model appeared to offer the best value, and we were very satisfied.

5
Date of experience: Jan 06, 2026
Edmund Walker
Frustration with Customer Service and Product Issues

As the head of customer service, I hope you can contact me directly to address my ongoing problems. I purchased three units and encountered humidity issues almost right away. Despite reaching out multiple times for recalibration instructions, nothing has worked. A technician initiated a service order to replace the controller board and sensor cable, but even after these replacements, the issue persists. I've made at least five calls to the support team, and while I was told that the units would be replaced, management has yet to follow up. The wait times for phone support are excruciating, often exceeding an hour. These units are marketed as top-tier products, yet I'm left with over 400 bottles affected by mold and damaged labels. I've tried to remain patient, but I'm desperate for a resolution or to simply return these units.

1
Date of experience: Dec 12, 2025
Sue Dintelman
Problem corrected quickly

I had an ordering issue and communicated using the text option. Issue resolved completely, quickly and very professionally. Thank you very much!

5
Date of experience: Oct 14, 2025
Hal and Jill McSwain
Diana was super!

Diana was super!! Very attentive and her first suggestion solved the problem!! Thanks so much!!Hal and Jill McSwain

5
Date of experience: Oct 06, 2025
Anthony Malafronte
If I could give zero stars I would

If I could give zero stars I would. As poor an experience as you’d ever get. Poor product, worse communication and zero customer care or support. We ordered a replacement wine cooler, for one that crapped out after just 5 years. After 5 weeks, all I had was a charge on my card. Nothing else. A series of emails, offering credits for inconvenience, expediting the delivery and other promises only lead to - nothing. Promises made and not delivered on, seems to be the company motto. Spend a little more and get a better product and a company that gives a damn. Wine Enthusiast- clearly doesn’t.

1
Date of experience: Sep 25, 2025
JOHN PRINGLE
Fantastic Customer Service

Shane and the Customer Service team did an outstanding job to resolve my inquiry.

5
Date of experience: Sep 16, 2025
customer
Terrible Customer Service and Tech Support

You absolutely cannot get hold of their tech support when your $5,000 Wine Cellar craps out! Have been leaving VM's and text messages for a week! NO RESPONSE!!

1
Date of experience: Sep 10, 2025
Ashley Hill
What an amazing company to deal with !

What an amazing company to deal with !They stood behind their product without a blink. Easiest customer service experience ever!

5
Date of experience: Sep 01, 2025
Patrick Bersgtedt
Once again we had a poor experience

Once again we had a poor experience. On this occasion the door that was delivered had the wrong color glass.

1
Date of experience: Aug 07, 2025
Order process, shipped on time, product received without damage

5
Date of experience: Jul 20, 2025

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Business Details

  • We bring wine to life! Wine Enthusiast is the ultimate source of innovation and information around wine. Our mission is to facilitate delicious moments around the wine lifestyle. WineEnthusiast.com is the premiere online destination for wine storage, furniture and accessories.

  • call 8006486058
  • language https://www.wineenthusiast.com/

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