Name: wineenthusiast.com
Telephone: 8006486058
Rating: 3.1

Esty Brooks Guest

Simple ordering, timely delivery, and excellent value

The ordering process was straightforward, the product arrived as scheduled, and the price felt very reasonable for what we received. We purchased a dual zone wine fridge, and it functions exactly as promised. After comparing options, this model appeared to offer the best value, and we were very satisfied.

Date of experience: Jan 06, 2026

Edmund Walker Guest

2 months ago

Frustration with Customer Service and Product Issues

As the head of customer service, I hope you can contact me directly to address my ongoing problems. I purchased three units and encountered humidity issues almost right away. Despite reaching out multiple times for recalibration instructions, nothing has worked. A technician initiated a service order to replace the controller board and sensor cable, but even after these replacements, the issue persists. I've made at least five calls to the support team, and while I was told that the units would be replaced, management has yet to follow up. The wait times for phone support are excruciating, often exceeding an hour. These units are marketed as top-tier products, yet I'm left with over 400 bottles affected by mold and damaged labels. I've tried to remain patient, but I'm desperate for a resolution or to simply return these units.

Date of experience: Dec 12, 2025

Sue Dintelman Guest

4 months ago

Problem corrected quickly

I had an ordering issue and communicated using the text option. Issue resolved completely, quickly and very professionally. Thank you very much!

Date of experience: Oct 14, 2025

Hal and Jill McSwain Guest

4 months ago

Diana was super!

Diana was super!! Very attentive and her first suggestion solved the problem!! Thanks so much!!Hal and Jill McSwain

Date of experience: Oct 06, 2025

Anthony Malafronte Guest

5 months ago

If I could give zero stars I would

If I could give zero stars I would. As poor an experience as you’d ever get. Poor product, worse communication and zero customer care or support. We ordered a replacement wine cooler, for one that crapped out after just 5 years. After 5 weeks, all I had was a charge on my card. Nothing else. A series of emails, offering credits for inconvenience, expediting the delivery and other promises only lead to - nothing. Promises made and not delivered on, seems to be the company motto. Spend a little more and get a better product and a company that gives a damn. Wine Enthusiast- clearly doesn’t.

Date of experience: Sep 25, 2025

JOHN PRINGLE Guest

5 months ago

Fantastic Customer Service

Shane and the Customer Service team did an outstanding job to resolve my inquiry.

Date of experience: Sep 16, 2025

customer Guest

5 months ago

Terrible Customer Service and Tech Support

You absolutely cannot get hold of their tech support when your $5,000 Wine Cellar craps out! Have been leaving VM's and text messages for a week! NO RESPONSE!!