I've been ordering from Wine Insiders for a while nowMy last order was handled absolutely horribly. I placed the order on July 9th. The package was damaged in shipment. I called to get a clarification about the process of correcting the situation. I was told that the order was being processed again. Several days later I still had not received any communication that the wine had been reshipped. I sent several emails, getting a runaround each time. I was told that they couldn't resend the package until they had confirmation that FedEx had shipped the damaged order back to Wine Insiders. I had purchased the package protection. The order should have been reprocessed immediately. It's been 14 days since my initial order. I had received no notification from Wine Insiders until I called them on July 23rd. I was told that the order had been repackaged and would be resent within the next couple of days.I'm going to have to think about whether I will order wine from them again.
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Wine Insiders makes it easy to get great wine. Our in-house winemaker works with world class wineries to stock our online store with exclusive selections from some of the world's best wineries and regions. With over 40 crowd-pleasing varietals from 15 top wine regions, you're sure to find wine that you love. We love our wine so much that we offer a 100% Satisfaction Guarantee, so you can ship and sip risk-free. Shop with confidence knowing you won't find hidden fees or unexpected club subscriptions at Wine Insiders. Allow us to raise a glass and welcome you to a world of: BETTER WINE, DELIVERED!See more
