i had a huge win at winera off my first purchase bonus! but am currently waiting on my KYC to be approved, after initially uploading the documents they asked for, they then asked for the back of my photo ID to be submitted as well as the front. the photo for document uploads only allowed for one photo to be uploaded. i asked support what to do and they didnt seem to know that i couldnt submit more photos. i gave support a picture of the back of my ID as they requested and they sent it in to the KYC department. this was two days ago now and ive yet to receive any email correspondence. my balance keeps growing but i am unsure if i will ever be able to cash it out due to the seeming non functionality of the KYC system. I spoke to live support several times and they assured me they filed a complaint within the KYC department. i am awaiting results. the process has been harrowing to get verified but if i am able to get verified and redeem my winnings, ill be happy to change my review to something more befitting a lengthy, yet hopefully fair KYC process and update you all accordingly.
Customer ID: 2379906 if anyone from winera is reading this.
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A premium U.S.-based social and sweepstakes casino designed for players who value fair play, fast rewards, and nonstop entertainment. We provide an exciting online gaming experience featuring a wide variety of high-quality social casino games and exclusive promotions all within a secure and user-friendly platform.
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