Review Time
i had a huge win at winera off my first purchase bonus! but am currently waiting on my KYC to be approved, after initially uploading the documents they asked for, they then asked for the back of my photo ID to be submitted as well as the front. the photo for document uploads only allowed for one photo to be uploaded. i asked support what to do and they didnt seem to know that i couldnt submit more photos. i gave support a picture of the back of my ID as they requested and they sent it in to the KYC department. this was two days ago now and ive yet to receive any email correspondence. my balance keeps growing but i am unsure if i will ever be able to cash it out due to the seeming non functionality of the KYC system. I spoke to live support several times and they assured me they filed a complaint within the KYC department. i am awaiting results. the process has been harrowing to get verified but if i am able to get verified and redeem my winnings, ill be happy to change my review to something more befitting a lengthy, yet hopefully fair KYC process and update you all accordingly.
Customer ID: 2379906 if anyone from winera is reading this.
Well I sent bitcoin cash for the welcome package and my crypto verified it was sent but still haven’t received funds tried to message casino still no answer an no live support so hopefully I will receive and it’s just a lil more wait
I love this site great selection of games and a good ui, some things are a little slow but they are new and I expect this site to be the next big thing. The redeem minimum is low and the redeem speeds are really good I’d recommend this site
Well I sent bitcoin cash for the welcome package and my crypto verified it was sent but still haven’t received funds tried to message casino still no answer an no live support so hopefully I will receive and it’s just a lil more wait
Deposit Missing.Purchased a package using crypto since its the only option here and its been almost an hour an still nothing. The payment has been taken out of my account, the transaction has been confirmed multiple times but still nothing on the website. If my money ever hits i will update this review but so far its not looking too good seeing how there is no live chat or support anywhere.
I’m not giving this a 1-star yet, but based on my experience I can’t recommend it. There’s no live support, and after emailing I still hadn’t received a response after 2+ hours.The biggest concern is verification. Even though this casino is crypto-only, they requested ID and a utility bill (fine) and a bank statement and credit card details, which felt unnecessary and risky for a platform that doesn’t accept cards. I also did not see them using a well-known third-party verification provider; it appears the documents go directly to the casino and its employees.Finally, there’s no automated self-exclusion or “take a break” option inside the account. You have to email them to request it.If you value responsive support, privacy, and responsible gaming tools, proceed with extreme caution.*rewritten to be clear*update from WineraJust to clarify, you don’t need to provide any bank statements or credit card information at all. Those are not required.The only compulsory documents are:• A valid photo ID (such as a driver’s license or passport)• A proof of address documentThese are standard verification requirements and are handled securely. Nothing related to your crypto purchases, banking details, or transaction history is needed.They also updated their redemption page to make this matter clear. Due to them responding in a positive manner and addressing my issue and providing a fix to the site in a timely matter I have bumped them up to a 4. Hopefully I can push them up to a 5, but given they require up to 48hours for redemption it will probably keep them from a 5
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A premium U.S.-based social and sweepstakes casino designed for players who value fair play, fast rewards, and nonstop entertainment. We provide an exciting online gaming experience featuring a wide variety of high-quality social casino games and exclusive promotions all within a secure and user-friendly platform.
Our sweepstakes model allows players to enjoy free-to-play entertainment with the opportunity to redeem prizes, all while maintaining full transparency and fairness. We are committed to responsible gaming, clear terms, and reliable redemption processing to ensure a smooth player experience.
We strive to create a premium social casino environment that keeps players engaged and valued.
Join today and experience fast redemptions, exciting gameplay, and rewarding promotions.
Free to play. No purchase necessary. 18+ only.See more
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