WARNING: Lack of Support After Payment. We were on a 17-day tour of Japan that started off great, but things took a turn on the final day. Upon entering our hotel room, we found both beds had stains. While trying to write an email to the service, I noticed the stool was also stained. Complaining to the hotel was not feasible as there was a language barrier. Further communication with the service led to untruths and blame-shifting, with no apology offered. I've included photos. The hotel claimed to be 4-star, but honestly, it wouldn’t even rate as 2-star.
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