I booked a ticket through a service for an airline, and my booking reference was generated. Upon checking with the airline, I discovered that the trip was cancelled. The airline advised me to contact the agent. I reached out, sent emails, and after 4-5 days, I still received no satisfactory response. The live support was unhelpful. I inquired about the trip status, and they insisted it was valid, while the airline confirmed it was not. Additionally, they stated that a penalty fee would be deducted for a refund, even though I didn't cancel. The support was inadequate, and when I tried to chat, they disconnected. ABSOLUTELY TERRIBLE EXPERIENCE!
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