Review Time
I was unsatisfied with this agency in the beginning but later I've changed my mind because they helped me to solve the issue. And I thank them! They could change canceled flight to other available one! Good job!
It would be better for them to make getting contacted easier, maybe they add some WhatsApp number or email address... it would help a lot people because most of the countries have super expensive tariffs on calling abroad
Thanks to Wingie team and Azal...
I had a very disappointing interaction with the customer service team. When I inquired about a refund, I was met with rudeness and disrespect. They insisted my ticket was 'used,' despite the airline confirming that the refund was processed on December 30, 2025. Instead of assisting me, they dismissed my concerns and ignored the airline's confirmation. This was a very unprofessional experience, and I cannot recommend this service.
I booked a ticket through a service for an airline, and I received a booking reference. However, upon checking with the airline, I discovered that the trip had been canceled. When I reached out to the airline, they confirmed the cancellation and advised me to contact the agent. I attempted to get in touch with the service via email, but it's been 4-5 days with no adequate response. The live support team fails to address my concerns effectively. While the service claims my trip is valid, the airline states otherwise. Additionally, they mentioned a penalty fee for a refund, even though I did not cancel my trip. The support provided is inadequate, and when I inquire through live chat, they disconnect the conversation. This has been the worst experience!
I booked a ticket through a service for an airline, and my booking reference was generated. Upon checking with the airline, I discovered that the trip was cancelled. The airline advised me to contact the agent. I reached out, sent emails, and after 4-5 days, I still received no satisfactory response. The live support was unhelpful. I inquired about the trip status, and they insisted it was valid, while the airline confirmed it was not. Additionally, they stated that a penalty fee would be deducted for a refund, even though I didn't cancel. The support was inadequate, and when I tried to chat, they disconnected. ABSOLUTELY TERRIBLE EXPERIENCE!
I regret booking my flight through this app. Initially, the ticket price seemed great, but after entering my payment details, the price increased unexpectedly. I received no confirmation or ticket information after payment, which was alarming since they deducted the amount from my account. I need to rebook due to high prices and urgently need my refund. I'm desperate for assistance to expedite this process because my vacation is ending soon.
I'm writing to express my dissatisfaction regarding my wife's experience after I booked her a flight with an airline while she was pregnant. Her flight was delayed by about an hour. Once home, she had to wait for her two checked bags and one carry-on, which were taken from her before boarding. She waited at least five hours and only received one bag, being told the others would be available later. When she followed up, she found one bag opened and wrapped in tape, but her carry-on was missing. I hope there’s a way to recover it, as it contained her clothes. The support team seemed concerned, but the treatment she received was unacceptable. I can't recommend this airline until they improve their customer service.
I booked two tickets, and although the payment was taken, I never received a reference number or the tickets. I attempted to contact support through the website but only received automated replies with no real assistance. I was given incorrect contact information repeatedly. This feels more like a scam than a legitimate service. After forwarding my details via email, I am still waiting for a response. I finally received my refund, but I appreciate the help.
I am very dissatisfied with this service. They cancelled my ticket right after booking and promised a refund within 72 hours, but it has been over a week with no updates. There’s no live chat, just an ineffective bot directing me to call an expensive number. Even then, no one answers. Emails go unanswered too. They charged me more than the displayed price during booking. My flight is approaching, and I'm worried about rising ticket prices. This service is hard to reach and unhelpful. I would advise against using them.
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