The booking page gives the impression you can book a flight on a given day/time, including airport and route. In my case, I only had a few days in Europe to take a flight. Well, guess what, the flight didn't happen because of aircraft availability. OK, can happen, but an alternative wasn't viable for me, considering the time window. No refund, voucher not of any value, money lost.
In Germany that business practice would be straight out illegal, obviously not in France. Filing a legal complaint would exceed the amount lost. I wonder how much money they make through cancelled flights..probably more than with successful bookings. And regarding help desk..forget it, never got any useful response. My advice: visit the airport of your choice, talk to the flight clubs, and you will easily find willing pilots for a flight!
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