I had a very frustrating and disappointing experience with the service. After moving into a new apartment, we scheduled our bed delivery for the next day. However, the wrong bed frame was delivered. We ordered a specific model but received an entirely different one. Upon notifying the company, they suggested keeping the incorrect item with a partial refund, which we declined. After keeping the wrong frame aside, we were still without a proper bed. The second delivery arrived damaged, with a large hole and stains. We briefly considered keeping it to avoid delays, but its condition was unacceptable. Reaching out again for a resolution has been infuriating, as the representative has been unhelpful, asking for repeated information without offering solutions. I initially chose this service believing in their professionalism, but it's evident they do not prioritize their customers.
Claim your business profile now and gain access to all features and respond to customer reviews.
At Winksleep we believe in creating beds and furniture to be loved, shared, enjoyed and endeared. As we don’t import our beds, each one is beautifully designed and constructed here in the UK.
