I ordered a professional dartboard surround set on 30th November, received it on 2nd December, and the entire experience has been a nightmare. It was delivered without any protective outer packaging, just the product box featuring a large image of the item. My partner, who was meant to be surprised, took the delivery, ruining the Christmas surprise. The box was damaged, partially opened, and to make matters worse, no darts were included. I immediately contacted the company on 2nd December, but since then, I've been stuck in a frustrating loop of emails asking for the same images and details I've already provided multiple times. Weeks later, and the issue remains unresolved. The provided phone number doesn't work, leaving email as the only option. This is unacceptable from a supposedly premium brand. Poor packaging, damaged goods, missing items, and a customer service team that does nothing but go in circles instead of resolving issues. The company has completely failed to provide even basic professional service. Avoid if you value your money, time, and peace of mind.
Claim your business profile now and gain access to all features and respond to customer reviews.
Manufacturer and wholesale supplier of dart boards and accessories. Offers product information, list of retailers and technical specifications.