I placed an order exceeding €500 with a reputable brand on 28 November at 3:00 AM, trusting in its reputation. One item was clearly in stock during my purchase and remained available for nearly 24 hours afterward. On 29 November, I received an official shipping confirmation for this item. However, on 30 November at 10:30 AM, I was abruptly informed that the product was “out of stock and discontinued.” Since then, I’ve sent numerous emails (30 November, 10 December, 12 December, and again on 15 December) but have received no response. The rest of my order, confirmed by both the brand and the delivery service, is still marked as “preparing” at their location and has not been dispatched. Consequently, I will likely have no gifts for several people this Christmas, despite ordering well in advance and spending a significant amount of money. This has undoubtedly been the worst online shopping experience I've encountered. I believed this brand was recognized for its quality and professionalism, but the total lack of communication and customer support suggests otherwise. I regret not paying attention to online reviews earlier, as many highlight similar issues. Extremely disappointing for a first-time buyer.
Claim your business profile now and gain access to all features and respond to customer reviews.
Manufacturer and wholesale supplier of dart boards and accessories. Offers product information, list of retailers and technical specifications.