I am writing another review because Winna has still made no effort to resolve my situation. If you look closely at Winna’s behavior on Trustpilot, a clear pattern appears. They publicly reply to negative reviews by asking customers to email support. This creates the impression that they care about solving issues. In reality, it is just damage control. I have emailed Winna’s support team multiple times, including after following their instructions in their Trustpilot responses. I have received no response at all. No explanation. No timeline. No resolution. Nothing. Winna's Trustpilot replies are just for show. They respond publicly to seem helpful, but once you contact them privately, you are ignored. My account is still shut down and my situation is unresolved.
At this point, the lack of communication speaks for itself. Hopefully, this review serves as a warning to others: Do not be deceived by their polished replies. Do not expect them to help you. Stay away from this platform.
Once again, DO NOT PLAY HERE.
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