Winna finally replied after weeks of silence. The email from support (Emma) said:
“Hi there! I apologize for the delay. I just got an update from the team. We kindly asked you to remove your review and they will reassess your account.”
This is concerning. Instead of explaining the account shutdown or offering a means for resolution, their first step was to ask me to delete my review in exchange for any reassessment.
It confirms the original issue: Winna seems more interested in hiding negative feedback than actually fixing customer problems. They only responded after public pressure, and even then, help appears conditional on removing the review.
Posting this so others can see how they’re handling complaints and decide accordingly before using the platform.
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