I’ve been a loyal customer of Winni for years, but this recent experience has completely shattered my trust. I ordered a Mother’s Day gift well in advance for delivery on May 11th. Shockingly, the gift was forcefully delivered on May 13th, two full days late — completely ruining the sentiment and timing of the occasion. My elderly mother was left confused and unaware, which was heartbreaking.Despite multiple emails and messages requesting cancellation and a refund, Winni never responded. No apology, no update — just pure negligence. And now, to make matters worse, they are refusing to refund the money.It’s extremely disheartening to see how a company that once offered good service now fails to maintain even basic customer support. It’s clear they’ve lost focus on quality after building a customer base.Shameful service. Zero accountability. I will never use Winni again, and I strongly advise others to avoid them too.
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