I recently ordered plants and chocolates as a gift for my parents' anniversary, but the service completely ruined it. They advertised ceramic plant holders but sent plastic ones instead, despite charging more for the ceramic option. It's really disappointing. The delivery was delayed by over 10 days, and I received plastic containers instead of the promised ceramic ones. This service ruined a special occasion and misled customers. If you want to spoil a loved one's celebration, this is the service to choose. Absolutely unacceptable. The customer care team has a dismissive attitude.
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