BAD service / TERRIBLE customer service.I called to ask why on earth my connection was down (after missing an important call from a job offer), but the lady on the phone didn't even give me the chance to speak German after I asked if she speaks English. She just said "no" and hung up the phone. When my wife called again on my behalf they started fighting her on the phone like we were doing a horrible thing by calling the freaking customer service. I immediately threw their sim card in the trash and went straight to Telekom, where they so spoke good English and explained everything I need to know about my new sim card.I recommend staying away from this company.
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