Have contract since over 6 several years, applied for a change that apparently wasn't possible in this way i imagined, but instead that they notice and inform me they made me 2 new contracts. It took 4 months to clarify the situation, because in the end i had 4 contracts instead of 2. Customer service (CS) online is horrible, you get only prepared automated answers.When calling CS i was told it is my fault, they cannot do anything.So I have written an email and complained that the contract is not fulfilled, and I would wish for an adequate solution, I was open for any solution just not to pay 4 contracts, if they would have made a good offer. Instead of contacting me and solving it, they simply canceled 2 new contracts within 1 day, got an automatically generated cancellation email and next day number wasn't working anymore, even though the new contracts were already in use (I could not quit it myself as it was set to duration 24 months so I started using it). No apology for inconvenience nothing. Cheap contract but zero value in the customer.
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