winsim.de

Rechnung problem

I called the Hotline however I could even talk about my problem because no one could speak in English.I got a excessive bill last month (July 2019) when I usually I get a bill less than 15€.Something happened during my last trip and I got this huge bill.During my trip las month I got a message saying that my preis-limit was reached of 59,50€! However I didn’t get any message with the Roaming Info as usually. I don’t know if my Datendienst was on by mistake and I the WinSim was just keeping summing up the bill that I got. Since this is not correct I am sending this message.A mobile phone contract is legally a two-way contract with two parties. In such a contractual relationship, each party is obliged to ensure that the other side does not suffer excessive damage, precisely what happened last month. If I was experiencing high costs due to mobile internet usage the WinSim should have told me. WinSIm has all my bills from the other months and any of them is comparable to this. If a potentially internet connection arises and if this can lead to a very high mobile phone bill due to your tariff, then the provider has a duty to cut off the connection.As I wrote before, I got a message from WinSim saying that my preis-limit was reached but then I got this bill? Something is clearly not right. If my limit was reached the connection should be canceled right? Since on the message says that I should call +49215154959094 to continue to use my Data, something that I didn’t. As far as I got this messages I turned down all the Networks on my phone.If my bill was getting so high because of internet usage my provider should have warm me and not get me into this trap. According to the court Rules in the field of communication what you did is just not right. If a mobile phone contract carries such high cost risks that the customer has to expect thousands of euros in bills, then the mobile service provider must warn its customers beforehand. If the mobile service provider does not give a warning to his customer before concluding the contract, he thereby violates a contractual secondary obligation.Therefore I would like to solve this situation.

Date of experience: Aug 12, 2019