I submitted a cancellation of my expensive plan (that included a subsidised 512GB iPhone 12 Pro Max) in November and substituted it with a much more affordable (€3,99 a month) subscription. In January I was charged an additional €80 for the subscription that had - mind you - been discontinued earlier. Had I failed to threaten them with a court case, they'd keep charging me €80 a month ad infinitum. They essentially played the "sorry, the customer service representative must have accidentally omitted to discontinue your subscription". Except that the subsidy for the iPhone had already been paid (I'd paid for 24 months already). They apologised - and we agreed that they would use the debited amount for a month past the subscription's discontinuation - as a credit for my current, much more affordable, membership. Next thing you know - a couple of weeks later they send me an invoice in the sum of €20 for January. That - while not only is my membership a fraction of said sum - but also, the first 3 months of the subscription were supposed to charge-free (or so claim their promotional materials). Oh, by the way: their customer representatives conveniently do NOT speak English. Neither the man on the line, nor his colleagues do. Go figure!
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