I received one of the two pairs of riding pants I ordered (29.11.25), but the second pair has not arrived. Tracking it has been impossible. I emailed the support team about the missing item and initially received a reply that they would investigate. However, I haven't received any updates in 10 days, despite following up multiple times and requesting a refund. I even checked my Spam and Trash folders. These pants were intended as a Christmas gift, which is now a lost cause. Very disappointing service. I wouldn't recommend this seller.
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