I received one pair of riding pants from my order placed together (29.11.25), but the second pair is missing. I couldn't track it. After emailing about the missing pants, I initially got a reply saying they would investigate. However, I have not heard back in 10 days, despite multiple follow-ups and a refund request. I checked my Spam and Trash folders as well. These pants were meant to be a Christmas gift, which is now ruined. I find the customer service lacking. I wouldn't recommend this seller.
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