I contacted Winx Wheels regarding a defective product, and they requested pictures which I provided. I then received the following: "Upon checking this with our team, unfortunately, this is not covered by our damaged warranty due to the product being damaged outside the 5 days reporting period warranty." At this point I advised them it would exercise my " Risk Free Warrantee" and requested a RA (return authorization). The stitching came loose after one use, a five hour ride. I would give them a One star for customer service, but since the shorts were comfortable, I gave them two. It's really sad to see they are reluctant to stand behind a product that was used one time.
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