Update:
Wall Pilates asked me via Trustpilot to contact them directly, which I did. While they appear concerned and responsive publicly on Trustpilot, the tone and approach changed completely once I contacted them privately.
Despite clearly explaining that the subscription was a trial cancelled in 2023, they refused to address the core issue of taking money more than 24 months later. Instead, I received a scripted response relying on generic references to terms and conditions to justify the charge after the fact.
The contrast between the public display of concern and the private response was striking. Combined with the number of similar reports from other customers describing delayed and unexpected charges, this experience does not feel like an isolated incident.
The issue remains unresolved, and I would strongly advise others to proceed with caution and closely monitor their payment accounts.
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