Review Time
I canceled my subscription over 1-1/2 years ago, got email confirmation that I would not get anymore charges to my account. Then Jan this year, out of no where they charge me for a new trial subscription. Tried to get a refund buy Wire Salad waved me on. Tried a dispute with PayPal and they closed the case.
Close your PayPal account or credit card, only way to get away from these fraudsters.
Stay away from this company. I'd give ZERO stars if I could.
I purchased a 120-day trial in 2024 and cancelled it shortly afterwards. I did not request a refund, as I had agreed to the trial terms. However, I explicitly asked for written confirmation that I would not be charged again in the future.
The company confirmed this by email, stating: “We have already processed the cancellation of your subscription to Wall Pilates. With that, you will only be able to access your account for the period already paid for. Rest assured that no further charges will be made to your account.”
Despite this clear confirmation, in January 2026 they automatically withdrew €19.99 from my PayPal account.
This has happened to many other customers as well. After numerous emails, the company still insists they had the right to charge me.
This business practice is misleading and unacceptable.
Update:
Wall Pilates asked me via Trustpilot to contact them directly, which I did. While they appear concerned and responsive publicly on Trustpilot, the tone and approach changed completely once I contacted them privately.
Despite clearly explaining that the subscription was a trial cancelled in 2023, they refused to address the core issue of taking money more than 24 months later. Instead, I received a scripted response relying on generic references to terms and conditions to justify the charge after the fact.
The contrast between the public display of concern and the private response was striking. Combined with the number of similar reports from other customers describing delayed and unexpected charges, this experience does not feel like an isolated incident.
The issue remains unresolved, and I would strongly advise others to proceed with caution and closely monitor their payment accounts.
I canceled my subscription in December 2023, yet in 2026, I was charged again. When I reached out via email, I was informed it was a cancellation fee. Now, they are not responding to my emails. The payment platform investigated and confirmed it was legitimate. AVOID THIS SERVICE.
I'm incredibly frustrated with the situation. Three unauthorized withdrawals have been made from my account. I've reached out multiple times via email and contacted the payment service, but received no satisfactory response. I've attempted to get in touch again regarding the money taken. My next course of action will be to pursue legal measures. This is an unacceptable way to conduct business, if it can even be considered a legitimate operation.
I reached out via email, but they never got back to me. It feels like they just pretend to want to assist on this platform with their generic replies. This seems like a scam. We must put an end to these fraudulent activities! Please do the right thing and refund my money!
I am looking to connect with anyone pursuing legal action against this service, as I plan to initiate proceedings soon if my funds are not refunded. I initially paid for a 7-day plan in 2024, but then was charged for a 2-month subscription. The service misrepresented their offerings and switched to a full monthly subscription without my agreement. Now, in January 2026, I have been charged again for another subscription without my consent, despite having written proof of cancellation from 2024.
I received a fraud alert tonight regarding a $147.96 charge on my credit card. This is completely fraudulent! I have never heard of this seller, nor have I ever made any purchases from them or any related services. This feels like a scam!
I signed up on March 27th, 2024, for a four-month subscription but canceled due to lack of use. Now, in 2026, I noticed a $19.99 charge from the same company via PayPal. I reached out via email and received a message stating they would get back to me, but I've heard nothing since. I've filed a complaint with PayPal, but I feel uncertain about the outcome. This situation is a nightmare, as I haven't accessed my account and can't even recall my login information.
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