Stay away from this company. I'd give ZERO stars if I could.
I purchased a 120-day trial in 2024 and cancelled it shortly afterwards. I did not request a refund, as I had agreed to the trial terms. However, I explicitly asked for written confirmation that I would not be charged again in the future.
The company confirmed this by email, stating: “We have already processed the cancellation of your subscription to Wall Pilates. With that, you will only be able to access your account for the period already paid for. Rest assured that no further charges will be made to your account.”
Despite this clear confirmation, in January 2026 they automatically withdrew €19.99 from my PayPal account.
This has happened to many other customers as well. After numerous emails, the company still insists they had the right to charge me.
This business practice is misleading and unacceptable.
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