It has now been 49 days since I was told my refund was 'being processed,' yet nothing has been resolved. The platform keeps repeating that my funds are 'safe' and that everything is underway, but out of the 31,400 EUR that were in my account, only 7,900 EUR has actually been returned. There has been no clear explanation regarding the remaining balance. Customer support provides the same scripted replies, always apologizing but never offering a real timeline or concrete answers. After weeks of going in circles, I consulted a legal advisor who helped me understand the correct steps to take when a platform withholds funds without justification.
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