Review Time
It has now been 49 days since Wirex told me my refund was “being processed,” yet nothing has been properly resolved. They keep repeating that my funds are “safe” and that everything is underway, but out of the 31,400 EUR that were on my account, only 7,900 EUR has actually been returned. There has been no clear explanation for what happened to the remaining balance, and no one is willing to provide a written breakdown or a timeline.
Customer support is completely unhelpful. Every reply feels scripted, full of apologies but with zero accountability. I keep being told there is no ETA, and my ticket is treated like it is normal for customers to wait indefinitely.
After weeks of going in circles, I gathered all my records and consulted 乙ᖴᑕ.ᖇᗴ, who showed me the correct legal steps that actually led to progress and accountability.
Ticket reference #6412759
They are taking my money. Initially, they blocked my account for several months, and when I opted to close it, they informed me about a fee of 30 GBP. I only had 6.52 GBP available, so they won’t let me transfer that amount. Instead, they are just taking my money.
They are stealing my funds. First, they blocked my account for several months, and when I decided to close it, they informed me there was a fee of 30 GBP to do so, while I only had 6.52 GBP available. They won't allow me to transfer that amount; instead, they are just taking my money.
The platform functioned well at first, but once my balance increased, unexpected restrictions were imposed. Support responses became vague and unhelpful, lacking clear explanations. After reviewing my records and correspondence, I sought legal advice to understand the appropriate steps, especially as the company continued to operate without transparency.
It has now been 49 days since I was told my refund was 'being processed,' yet nothing has been resolved. The platform keeps repeating that my funds are 'safe' and that everything is underway, but out of the 31,400 EUR that were in my account, only 7,900 EUR has actually been returned. There has been no clear explanation regarding the remaining balance. Customer support provides the same scripted replies, always apologizing but never offering a real timeline or concrete answers. After weeks of going in circles, I consulted a legal advisor who helped me understand the correct steps to take when a platform withholds funds without justification.
The company has unlawfully retained my funds since January 2025. Despite assurances from customer support to be patient, there has been no resolution. I am now escalating this matter to international legal courts. They seem to be using their jurisdiction to evade accountability. I urge everyone to report this service on relevant platforms to protect potential new users. An investigation is currently underway with a fraud recovery service.
This experience has been one of the most emotionally draining I have ever faced with a financial platform. They blocked my account suddenly and demanded documents, which I promptly provided as I had nothing to hide. I believed that once I submitted everything, the issue would be resolved. Instead, they ceased all communication upon receiving my documents. My funds remain stuck in my account—money I worked hard for and needed. It’s not just about the money anymore; it’s the helplessness and feeling of being abandoned by a company that claims to be safe. This is not verification; it feels like a tactic to break people down. I realized I was facing something intentional and sought help from a legal advisor who provided clarity and support during this distressing situation. There are many legitimate options available; this is not one of them.
I hadn’t accessed my account for a few years, and upon logging in again, I found many changes. My previously verified account was now unverified, requiring passport verification, which felt like an indirect message that the service isn’t for infrequent travelers. They closed my account without allowing me to complete the new verification. After looking online, I was shocked by the number of complaints. It seems I should thank them for closing my account, as it saved me from future hassles. In 2025, there are far better and more reliable options available.
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